At MedikoHub, we strive to ensure a smooth and transparent return process. Most of our products are eligible for return within 30 days of delivery.

General Return Guidelines

• Returns are eligible for a refund or exchange within 30 days of delivery.
• Shipping charges are non-refundable.
• A restocking fee of 20%–25% may apply depending on the item.
• Products must be in new, unused condition and returned in their original packaging.
• Please do not assemble, install, or modify the product before returning. Doing so may void your eligibility for a refund.
• For item-specific return conditions, refer to the Warranty/Returns tab on the individual product page.

Items Not Eligible for Return

The following items are excluded from our return policy:

• Special order items
• Replacement parts (unless due to our error)
• Assembled or modified products
• Orders that have already shipped (you may refuse delivery, but return shipping and restocking fees will apply)

Requesting a Return (RMA Process)

All returns require an RMA (Return Merchandise Authorization) number. Unauthorized returns will be refused and returned at the customer’s expense.

To request an RMA:

• Email us at info@medikohub.com
• Include your order number and reason for return
• We’ll respond with return instructions and an RMA number

Damaged or Missing Items

If your order arrives damaged or with missing components, notify us within 10 days of delivery. We’ll promptly:

• Send replacement parts or a new unit, or
• Arrange a return and refund, depending on the product's policy

If your item is visibly damaged during delivery, please refuse the shipment and contact us immediately.

Who Covers Return Shipping?

Return shipping costs are the responsibility of the customer unless:

• The return is due to a defective product, or
• An error on our part (wrong item shipped, etc.)

We recommend using a trackable shipping method for your return.

Need Assistance?

If you have questions about a return, refund, or product eligibility, don’t hesitate to reach out: Email: info@medikohub.com
We’re here to assist you every step of the way.